Policies and Ordering Information

To Place an Order

Send defective cores to:

• Freedom Electronics, LLC.
• 170 Chastain Meadows Ct NW
• Kennesaw, GA 30144

For faster service, fax, e-mail, or phone in your order. Our numbers are:

• Toll Free: 800-761-9369
• Phone: 770-792-8888
• Fax: 770-792-8899
• Email: sales@freedomelectronics.com

Orders may also be placed through our website, www.freedomelectronics.com. Orders received before 6pm EST (Monday - Friday) will be shipped the same day when available. Technical support is available during normal business hours, Monday through Friday.

For Payment
All payments must be made in U.S. dollars. Please remit to:

• Freedom Electronics, LLC.
• 170 Chastain Meadows Ct NW
  
• Kennesaw, GA 30144

Warranty Policy

Products are warranted to be free from defect.  Warranty covers the repair or replacement of the original part only.  Warranty items will be repaired at no charge.  There is no allowance for labor or mileage.  UPS ground freight charges will be paid for outbound warranty shipments.    

Warranty is from date of installation, maximum 18 months from date of invoice.

Freedom Electronics OEM resale parts are warranted by the manufacturers original warranty, which Freedom Electronics passes on to the purchaser.

• All new items from Crane Payment and Verifone must be sent directly to the OEM.  Freedom cannot process warranty claims for these OEMs under any circumstances
• Currently, Freedom can process claims for these OEMs: 
• Gilbarco
• Wayne
• Franklin
• Red Jacket
• Veeder Root
• All other products should be sent directly to the manufacturer to guarantee a warranty.  If the product is sent to Freedom, and the OEM refuses to cover the warranty of a requested part, Freedom Electronics will invoice the customer for any replacement part already supplied by Freedom Electronics.

Core Policy

• Please return your cores.  We need them to stay in business.
• Returned cores must be in rebuildable condition and must be on a like-for-like basis
• Not all cores are rebuildable
• When possible, we will send our repaired part in advance of receiving your core
• Cores owed notices or reminders will be sent at 30 and 60 days from date of shipment
• If a rebuildable core has not been returned after 90 days, we will invoice for the core amount
• If a core has not been returned or core invoice has not been paid within 30 days of core invoice date, customer will be placed on credit hold.
• We want your cores!  To ensure proper credit, you must receive prior approval to return cores more than 31 days after the core invoice date.
• To streamline the core return process, please enroll in Freedom Electronics Enhanced Core Management program.
• Most orders are fulfilled from finished goods inventory, so Freedom Electronics does not reserve individual serial numbered parts or cores.

Freight Policy

Orders are shipped UPS ground, unless otherwise requested.  Shipment charges will be prepaid and added to the invoice.

Payment Terms

• Payments must be made in US dollars
• Payment method is dependent upon credit terms stated on invoice
• New customers require a credit card.  Regular customers may apply for credit terms.
• Freedom Electronics prefers payment by ACH or wire transfer.
• Past due payments may be charged interest of 1.5% per month.
• Accounts with past due balances may be placed on credit hold.
• Accounts with ongoing past due balances may be turned over to collections.

Return Policy

• Unopened, unused, still sealed in the box rebuilt parts may be returned for full credit up to 12 months from date of invoice
• Opened, unused rebuilt parts may be returned within 12 months of date of invoice, but will be assessed a 25% restocking fee.
• OEM resale parts may not be returned

The Fine Print
All prices listed are subject to change without notice. We reserve the right to determine whether any returned core is beyond economical repair. We also reserve the right to bill for missing or damaged components on returned cores. Unless otherwise noted, all items are remanufactured OEM parts and have not been endorsed or certified by the original equipment manufacturer. Any OEM trademark or part number is shown for identification purposes only.